PRIVACY POLICY FOR CORE EXTERIORS

Effective Date: March 7th, 2025

Welcome to https://corexteriors.com (“Website”), operated by Core Exteriors (“Company,” “we,” “us,” or “our”). We are committed to respecting and protecting your privacy. This Privacy Policy explains how we collect, use, share, and safeguard your Personal Information in connection with our Website and any of our communication channels, including email, SMS, text messaging, phone calls, video conferencing platforms (e.g., Zoom), and similar services (together, “Services”).

By accessing or using our Website and/or Services, you agree to this Privacy Policy. If you do not agree with any part of this Privacy Policy, please discontinue use of our Website and Services.

1. INFORMATION WE COLLECT

1.1 Personal Information
We may collect Personal Information that you provide to us directly, including:

  • Contact Details: Name, email address, phone number, mailing address.

  • Communication Preferences: Your preference for receiving communications via email, SMS, phone calls, or other channels.

  • Business Information: If you represent a company or organization, we may also collect business contact details and related information.

1.2 Automatically Collected Information
When you visit our Website or use our online services, we may automatically collect certain information about your device and browsing behavior, including:

  • IP Address

  • Browser Type and Version

  • Operating System

  • Referring and Exit Pages

  • Date and Time of Visits

  • Clickstream Data

We use this information to analyze Website performance, administer the site, and track user engagement.

1.3 Cookies and Similar Technologies
We may use cookies, pixel tags, and similar technologies to enhance user experience. Cookies are small data files placed on your device. You can control cookie settings through your browser settings. Disabling cookies may limit certain features of the Website.

2. HOW WE USE YOUR INFORMATION

2.1 Provision of Services
We use your Personal Information to:

  • Provide our Services, including responding to inquiries and processing requests.

  • Schedule appointments, provide estimates, and communicate about products or services relevant to your needs.

2.2 Communications
We may use your contact details to:

  • Send you marketing materials, newsletters, and promotional offers (in compliance with applicable law).

  • Communicate about updates, changes, or other information regarding our Services.

  • Conduct phone calls, send text messages (including SMS), or arrange video meetings (e.g., Zoom) to discuss your projects, inquiries, or feedback.

  • OPT-IN Core Exteriors: Thank you for opting in to receive sms messages from us. Message frequency may vary. Message and Data Rates may apply. Reply STOP to stop receiving messages from us. Reply HELP for more information.

  • HELP Core Exteriors: For help or information, please contact us at https://www.corexteriors.com/, ashley@corexteriors.com, 815-649-1715. Reply STOP to opt-out of messaging.

  • OPT-OUT Core Exteriors: You will receive no further messages from us. If this was in error, reply UNSTOP to continue receiving messages.

If you prefer to opt out of certain communications, you may do so at any time by following the unsubscribe instructions provided in the message or by contacting us directly (see “Contact Us” below).

2.3 Analytics and Improvements
We use automatically collected information and cookies to:

  • Improve and personalize the Website’s content and layout.

  • Measure and analyze Website performance, user trends, and other diagnostic data.

  • Monitor and analyze trends, usage, and activities in connection with our Services.

2.4 Legal Compliance and Protection
We may use or disclose Personal Information as we believe necessary or appropriate to:

  • Comply with applicable laws and regulations.

  • Cooperate with law enforcement and government agencies.

  • Protect our rights, privacy, safety, property, and those of our customers or others.

3. HOW WE SHARE YOUR INFORMATION

3.1 Service Providers
We may share Personal Information with third-party service providers who perform services on our behalf, including:

  • Hosting providers, email service providers, text/SMS platforms, and telephony services.

  • Marketing or analytics partners who help us conduct marketing campaigns and analyze Website performance.

These service providers only have access to the Personal Information necessary to perform their tasks and are contractually obligated to protect your Personal Information.

Data Sharing and Security

We do not sell, rent, or trade your personal information to third parties. We may share your information with trusted service providers who assist in our operations (e.g., payment processors) under strict confidentiality agreements.

SMS Compliance Statement

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

SMS Terms and Conditions

By providing your mobile phone number, you consent to receive SMS messages from Core Exteriors related to updates on our initiatives, events, and services.

We may also use SMS to respond to inquiries and provide customer support.

Opting Out

You may opt out of receiving SMS messages at any time by replying with "STOP" to any SMS message you receive from us. After opting out, you will receive a confirmation message, and we will cease sending SMS messages to your number.

Help and Support

If you need assistance or have questions about our SMS service, reply with "HELP" to any SMS message you receive, or contact our customer support team at (815) 649-1715

Privacy Policy

Your phone number will be handled in accordance with our Privacy Policy. We do not share SMS opt-in consent with any third parties for solicitation purposes.

Your Rights and Choices

You have the right to:

  • Access and request a copy of your personal information.

  • Request corrections or updates to inaccurate data.

  • Request deletion of your personal information, subject to legal and operational requirements.

Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated effective date.

3.2 Business Transfers
If we are involved in a merger, acquisition, financing, or sale of all or a portion of our business, your Personal Information may be transferred as part of that transaction, subject to confidentiality requirements.

3.3 Legal Requirements
We may disclose Personal Information when we believe in good faith that disclosure is required or permitted by law, including to respond to valid requests by government authorities (e.g., court orders, subpoenas).

4. YOUR CHOICES AND RIGHTS

4.1 Communication Preferences
You can opt out of receiving marketing emails or texts from us by following the unsubscribe instructions included in those messages or by contacting us directly. Please note that even if you opt out of marketing messages, we may still send you non-promotional communications (e.g., service-related announcements).

4.2 Access, Correction, and Deletion
Subject to applicable law, you may have the right to:

  • Request confirmation of whether we are processing your Personal Information.

  • Obtain a copy of your Personal Information.

  • Request correction or deletion of your Personal Information.

To exercise these rights, please contact us (see “Contact Us” below). We will respond to your request in accordance with applicable data protection laws.

4.3 Do Not Track
Our Website does not respond to “Do Not Track” signals. However, you can opt out of certain interest-based advertising through cookie settings and by visiting industry opt-out sites where available.

5. DATA SECURITY

We implement reasonable administrative, technical, and physical safeguards to protect your Personal Information. Despite our efforts, no security measures are perfect or impenetrable. We encourage you to use complex passwords and maintain the security of your devices to protect against unauthorized access to your accounts.

6. INTERNATIONAL DATA TRANSFERS

If you access our Website or Services from outside the country in which we operate, your Personal Information may be transferred across international borders. We comply with applicable legal requirements for such transfers, which may include contractual protections ensuring the security of your Personal Information.

7. RETENTION OF PERSONAL INFORMATION

We retain your Personal Information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law (e.g., for accounting or legal compliance).

8. CHILDREN’S PRIVACY

Our Website and Services are not directed to children under the age of 13 (or other age as defined by local law). We do not knowingly collect Personal Information from children. If you become aware that a child has provided us with Personal Information, please contact us, and we will take steps to delete such information.

9. THIRD-PARTY LINKS

Our Website may include links to third-party websites or services that we do not operate or control. This Privacy Policy does not apply to those third-party sites. We encourage you to review the privacy policies of any third-party site you visit before disclosing your information.

10. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. The updated Privacy Policy will be posted with a new effective date. Your continued use of our Website or Services after the posting of changes constitutes your acceptance of those changes.

11. CONTACT US

If you have any questions or concerns about this Privacy Policy or our data practices, or if you would like to exercise any of your rights, please contact us at:

Core Exteriors
2000 Center Drive D219
Hoffman Estates, IL, 60192
Phone: 815-649-1715
Email: Management@corexteriors.com

We will make every effort to address and resolve your concerns promptly. Thank you.